Question 1

How quickly can you fix my sensor issues?

Accepted Answer

Most garage door sensor issues can be resolved within 30-60 minutes once our technician arrives. Common sensor problems include misalignment, dirty lenses, wiring issues, or failed sensors. Our technicians arrive with replacement sensors in stock, so if a replacement is needed, we can typically complete the repair in a single visit.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensors can malfunction for several reasons including misalignment, dirty or obstructed lenses, wiring problems, sunlight interference, moisture and corrosion, and age and wear. After 10-15 years, sensors may become less reliable even with proper maintenance.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes, we offer several financing options including interest-free 12-month same-as-cash financing, extended payment plans up to 60 months, quick approval within minutes, and flexible credit requirements. Financing is available for door purchases over $1,000 and is subject to credit approval.

Question 4

What brands of garage doors do you install?

Accepted Answer

We install doors from Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, Martin Door, and more. All installations include manufacturer warranties plus our own 1-year labor warranty. We're certified installers for all brands we carry.

Question 5

How long does a garage door installation take?

Accepted Answer

A typical residential installation takes 4-6 hours. Standard replacement: 4-5 hours, new construction: 5-7 hours, custom or oversized doors: 6-8 hours, adding a new opener: +1-2 hours. We provide detailed timelines during your free estimate.

Question 6

What warranty do you offer on repairs and installations?

Accepted Answer

We offer 1-year labor warranty on installations, manufacturer warranties on panels (10-25 years), opener warranties (5-10 years), lifetime spring warranty with maintenance agreement, and 90-day labor warranty on repairs. Our no-hassle guarantee means we stand behind our work.

Question 7

Do you service commercial and industrial garage doors?

Accepted Answer

Yes, we provide complete commercial services including sectional overhead doors, rolling steel doors, high-speed doors, fire-rated doors, loading dock equipment, and commercial maintenance programs with priority 24/7 service.

Question 8

What should I do if my garage door won't open?

Accepted Answer

Check the obvious first: verify the opener is plugged in, replace remote batteries, check the manual lock. Inspect sensors for blinking lights. Listen for clues—motor running without movement may mean a stripped gear, clicking with no movement could be a broken spring. Use the emergency release cord (red handle) if needed.

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